October 2022

We’re Reducing Prior Authorization Requirements for Certain Applied Behavioral Analysis (ABA) Codes for Some Commercial Members, in some instances.

Based on your claims history you may not have to request prior authorization for some ABA Assessment CPT^® codes

Reminders When Using the Claims Inquiry Resolution (CIR) tool

Save time with the Claim Inquiry Resolution (CIR) tool when submitting claim reconsideration requests for certain finalized claims at Availity^® Essentials

Coming Soon: IVR System to Offer Prior Authorization Requests for FEP Members

Below are short videos we created for our members about behavioral health care and support. You may show them to patients in your waiting rooms, or share the links in your patient portals or discharge paperwork. Spanish captions are available.

ClaimsXten™ Quarterly Update Effective Dec. 5, 2022

Blue Cross and Blue Shield of Oklahoma (BCBSOK) will implement its fourth quarter code update for the ClaimsXten auditing tool on or after Dec. 5, 2022.

New Tool to Verify Credentialing Information

We’re using a new tool to streamline credentialing and verify your data. It’s called VeriFide™ from the Council for Affordable Quality Healthcare^® (CAQH). 

Help Close Diabetes Disparity Gaps

Diabetes is one of the most common chronic conditions in the U.S. According to the Centers for Disease Control and Prevention (CDC), more than 37 million Americans of all ages have diabetes

Earn Continuing Education Credit through Webinar on Suicide Prevention

Join us for a webinar, Suicide Prevention with the Military Community, on Thursday, Nov. 3, 2022, from 9 to 10:30 a.m. CT. It is free to providers.

Addressing Disparities in Breast Cancer for Black Women

Based on your claims history you may not have to request prior authorization for some ABA Assessment CPT^® codes

Your directory information must be verified every 90 days under a new federal law, even if your data hasn’t changed. Verification of information includes provider name, organization name, accepting new patients, street address, phone number, hospital affiliations and other changes that affect availability to patients.

It’s easy and quick to get it done for all health plans using the Availity^® Essentials Provider Data Management feature. If you’re unable to use Availity, you may use our Demographic Change Form. Facilities may only use the Demographic Change Form to verify and update information. If we haven’t received your verification, look for emails and postcards from us with the checkmark symbol. They’re a friendly reminder that it’s time to verify. Learn more about verifying your data.

• Posted: September Blue Review to Education and Reference Center/News and Updates/Blue Review webpage.
• Posted: Videos to Share on Behavioral Health Care to Education and Reference Center/News and Updates webpage.
• Posted: Coming Soon: IVR System to Offer Prior Authorization Requests for FEP Members to Education and Reference Center/News and Updates webpage.

Watch News and Updates for important announcements.

For dates, times and online registration, visit the Provider Training page.

New and revised Current Procedural Terminology (CPT^®) and Healthcare Common Procedure Coding System (HCPCS) codes are periodically added to, or deleted from, the ClaimsXten code auditing tool software by the software vendor on a quarterly basis and are not considered changes to the software version. Blue Cross and Blue Shield of Oklahoma (BCBSOK) will normally load this additional data to the BCBSOK claim processing system after receipt from the software vendor and will confirm the effective date via the News and Updates section of the BCBSOK Provider website. Advance notification of updates to the ClaimsXten software version also will be posted on the BCBSOK Provider website.

To help determine how some coding combinations on a particular claim be evaluated during the claim adjudication process, you continue to use Clear Claim Connection^TM (C3). C3 is a free, online reference tool. Refer to the Clear Claim Connection page on our website for more information on gaining access to C3, as well as answers to frequently asked questions about ClaimsXten. Updates be included in future issues of the Blue Review. Note: C3 does not contain all of the claim edits and processes used by BCBSOK in adjudicating claims, and the results from use of the C3 tool are not a guarantee of the final claim determination.

ClaimsXten and Clear Claim Connection are trademarks of McKesson Information Solutions, Inc., an independent company providing coding software to BCBSOK. McKesson Information Solutions, Inc. is solely responsible for the software and all the contents. Contact the vendor directly with any questions about the products, software and services they provide.

CPT copyright 2018 American Medical Association (AMA). All rights reserved. CPT is a registered trademark of the AMA.

The Online Provider Orientation is a convenient and helpful way to learn about the online resources available to you.

Approved new or revised BCBSOK medical policies and their effective dates are posted on the BCBSOK website the first and fifteenth day of each month. These policies impact your reimbursement and your patients’ benefits. You view all active and pending policies or view draft Medical Policies and provide comments. These can be accessed on the Standards and Requirements page of our provider website.

While some information on new or revised medical policies occasionally be published for your convenience, please visit bcbsok.com/provider for access to the most complete and up-to-date information. 

An eRM tutorial is available to show you how to navigate the features of the eRM tool. Log in at your convenience to complete the tutorial and use it as a reference when needed.

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