May 2023

Behavioral Health Consultations During Hospitalization Can Improve Outcomes

Coexisting physical and behavioral health conditions can be difficult to manage. Studies have found that people hospitalized for physical health conditions who also have mental illness are more likely to be readmitted than people who don’t have mental illness. Proper follow-up care for behavioral health after a hospitalization is often lacking, according to the National Committee for Quality Assurance (NCQA).

Behavioral health consultations during a hospital stay can help our members who have physical and behavioral health conditions. Addressing behavioral health care with timely follow-ups can help reduce hospital readmissions and improve health outcomes, according to NCQA.

We encourage hospital staff/attending physicians to discuss behavioral health with our members during a hospital stay and to consider consultations and follow-up care coordination when appropriate.

Tips for Behavioral Health Consultations and Follow-Up Care

To help improve outcomes for our members receiving inpatient care, we encourage hospital staff/attending physicians to consider the following:

Discuss with our members and their medical teams how medical and behavioral health diagnoses are important and can be intertwined.
Facilitate behavioral health consultations for our members when they’re admitted to a medical unit for a medical concern and also display behavioral health symptoms.
Coordinate care with our members’ medical and behavioral health providers and social support to help ensure timely follow-ups. A behavioral health follow-up within 30 days after discharge can be in the form of:

Behavioral health inpatient admission
Partial hospitalization program
Intensive outpatient program
Behavioral health outpatient appointment

Coding for Behavioral Health Consultations

When a member receives a psychiatric consultation while medically inpatient and receives a secondary behavioral health diagnosis, include the following on claims:

The behavioral health diagnosis
The correct Current Procedural Terminology (CPT^®) codes for a psychiatric consult. The American Medical Association has information online (see Pages 24 and 28) about coding for behavioral health consultations.

How We Can Help

Call the number on our member’s ID card to connect them with a case manager support service or other referral resources after discharge to help with ongoing treatment and follow-up.

The material presented here is for informational/educational purposes only, is not intended to be medical advice or a definitive source for coding claims and is not a substitute for the independent medical judgment of a physician or other health care provider. Health care providers are encouraged to exercise their own independent medical judgment based upon their evaluation of their patients’ conditions and all available information, and to submit claims using the most appropriate code(s) based upon the medical record documentation and coding guidelines and reference materials. References to other third-party sources or organizations are not a representation, warranty or endorsement of such organization. The fact that a service or treatment is described in this material, is not a guarantee that the service or treatment is a covered benefit and members should refer to their certificate of coverage for more details, including benefits, limitations and exclusions. Regardless of benefits, the final decision about any service or treatment is between the member and their health care provider.