November 2023
In part 3 of this series, we discuss ways to increase engagement between BCBSOK members and their health care professionals after their appointments. The Quality Improvement customer satisfaction survey indicated BCBSOK members appreciate having time to discuss next steps and follow-ups after their appointments.
When Technology meets health care; Hints and tips on ways to continue engagement with your patients after their appointment.
Promote the use of online portals; Ensure your patients have access to the hospital or clinic’s online patient portal. It’s a great way for them to ask questions anytime and to stay connected with you.
Where to find more information; Knowing where to go for more information on their health care can help patients be more informed and ask knowledgeable questions.
Is there an app for that? Technology has advanced in so many ways. Knowing your patient’s preferred way to communication is important and can result in faster responses. Consider these methods of communication call, text, aps, email, or message through the online portal. Which method does your patients prefer?
Stay tuned for more Quality Improvement topics and ways to close the gaps in care. Thank you for all you do for our members.
